Shipping & Delivery Policy
This Shipping & Delivery Policy applies strictly to B2B orders placed with Craftwork India, including wholesale, OEM, and private-label transactions.
Order Processing & Dispatch
Dispatch timelines depend on product type, quantity, customization requirements, and production scheduling. Estimated production and dispatch timelines are shared at the time of quotation and confirmed upon order approval.
Shipping Coverage
- Domestic (India): Available where applicable
- International Shipping: Supported for qualified B2B buyers
Shipping Methods
We ship orders using appropriate logistics partners based on destination, shipment size, and buyer preference. Shipping may be arranged through:
- International courier services (for smaller shipments)
- Air or sea freight forwarding (for bulk shipments)
- Buyer-nominated forwarders (where requested)
Delivery Timelines
Delivery timelines vary by destination, carrier performance, customs clearance, and local conditions. Any delivery dates provided are estimates and not guarantees.
Shipping Charges
Shipping charges are calculated based on shipment size, weight, packaging requirements, destination, and shipping method. Charges are confirmed during quotation or before dispatch.
Customs, Duties & Taxes
For international shipments, import duties, customs charges, local taxes, and clearance fees are the responsibility of the buyer unless otherwise agreed in writing.
Risk Transfer & Responsibility
Risk transfers to the buyer once the shipment is handed over to the carrier or the buyer’s appointed logistics partner, unless otherwise agreed in writing. We are not responsible for delays or holds caused by customs procedures, carrier disruptions, regulatory checks, or force majeure events.
Address Accuracy
Buyers are responsible for providing accurate shipping and contact information. Additional costs arising from incorrect address details, re-routing, re-delivery, or failed delivery attempts may be charged to the buyer.
Shipment Inspection & Delivery Issues
Buyers should inspect shipments upon delivery. For any issues such as visible transit damage, shortages, or incorrect items, buyers must notify us within a reasonable period and provide supporting evidence.
- Unboxing photos or videos (recommended)
- Images clearly showing outer carton condition and internal packaging
- Product images highlighting the issue
- Order reference details
Packaging Standards
Products are packed with export safety in mind, using appropriate internal protection and outer cartons based on shipment requirements, to reduce the risk of damage during transit.
Contact Information
For shipping-related queries, please contact:
Email: support@craftworkindia.com
Phone: +91 9311830995
